Question 1

What are exam vouchers?

Accepted Answer

Exam vouchers are prepaid credits that can be applied toward a certification exam fee. When scheduling your exam, you can pay with either an exam voucher or a credit card. You can purchase vouchers for yourself or someone else. For example, you can purchase vouchers for yourself, a friend or relative. Sometimes, employers often buy vouchers for their employees, and academic institutions may purchase them for students. Vouchers are alpha numeric codes. For example, Voucher Code: CM66157C5D1A. Vouchers are 100% payment for your exam.

Question 2

What are the benefits of using vouchers?

Accepted Answer

Exam vouchers provide significant benefits, primarily offering cost savings on certification exams. They allow candidates to prepay for exams at a reduced rate, and serve as a secure, prepaid method.

Question 3

Can my voucher be assigned to someone else?

Accepted Answer

A voucher can be transferred only if it has not yet been redeemed. Once a voucher is redeemed or used to schedule an exam, it becomes non-transferable.

Question 4

How much time will it take to deliver my Voucher?

Accepted Answer

In most cases, vouchers are delivered via email shortly after your payment is confirmed. For certain specialized certifications, manual processing may take up to 24–48 hours.

Question 5

Are vouchers region-locked?

Accepted Answer

Yes. Many providers (especially BCS, ISQI ,PeopleCert ,CompTIA and Microsoft) lock vouchers to specific geographic regions (e.g., North America, Emerging Markets, or UK). Always check the "Region" tag on a list before purchasing.

Question 6

Are the exam vouchers sold by Global IT Success genuine?

Accepted Answer

Yes, all exam vouchers sold by Global IT Success are 100% authentic and sourced directly from authorized channels.

Question 7

Can one voucher be used for multiple exams?

Accepted Answer

No, a voucher can only be redeemed for one exam. Each voucher is valid for a single exam attempt

Question 8

Can I buy multiple exam vouchers at once?

Accepted Answer

Yes, you can purchase multiple vouchers at once. Please contact our support team for bulk purchase details.

Question 9

How do I purchase an exam voucher from Global IT Success?

Accepted Answer

You can purchase a voucher directly through our website at globalitsuccess.com by selecting your desired certification, completing the checkout process, and our team will promptly process your order. You can also reach us via call or WhatsApp.

Question 10

What payment methods are accepted?

Accepted Answer

We accept UPI, payment links, debit cards, net banking, and credit cards.

Question 11

Is the payment process secure?

Accepted Answer

Yes, all transactions on the Global IT Success platform are secured to ensure safe and confidential payments.

Question 12

Do corporate employees get any special offers?

Accepted Answer

Yes, corporate employees are eligible for exclusive cashback on exam vouchers. This offer is subject to terms and conditions. Please contact our team for details.

Question 13

Is bulk purchasing available for training institutes or enterprises?

Accepted Answer

Yes, Global IT Success offers additional discounts on bulk purchases for training institutes, enterprises, and test centers. Please reach out to our team via call or WhatsApp for pricing details.

Question 14

Will I receive a receipt or invoice after purchase?

Accepted Answer

Yes, upon successful purchase, you will receive a confirmation and your voucher details via email.

Question 15

How will I receive my exam voucher?

Accepted Answer

Your exam voucher will be delivered to your registered email address within 15 to 30 minutes during business hours.

Question 16

What kind of support does Global IT Success provide?

Accepted Answer

We provide round-the-clock support on voucher selection, exam booking, certification planning, and post-purchase assistance.

Question 17

How can I contact the Global IT Success support team?

Accepted Answer

You can contact our support team via phone call, WhatsApp, or through the contact form on our website at globalitsuccess.com.

Question 18

Can Global IT Success help me choose the right certification?

Accepted Answer

Yes, our team can guide you through selecting the most suitable certification based on your career goals, experience level, and the technology domain you are targeting.

Question 19

Can Global IT Success assist me with exam booking?

Accepted Answer

Yes, our team provides guided assistance for exam booking and helps you align your certification journey from start to finish.

Question 20

If I opt for a double attempt, can I assign the retake to somebody else?

Accepted Answer

No, once the voucher has been assigned, only you can take the retake if you fail the first attempt.

Question 21

What if the voucher expires and I schedule my exam after the validity date?

Accepted Answer

No, if the voucher expires, you cannot take the exam after the validity date.

Question 22

What if the payment is done but the voucher is not delivered?

Accepted Answer

In this case, do not worry and get in touch with the executive who helped you place the order, or you can send an email to info@globalitsuccess.com along with your order ID and the name of the executive who assisted you with the order.

Question 23

Can I get a refund for an exam voucher?

Accepted Answer

Yes. Refunds for exam vouchers are handled on a case-by-case basis. While it is possible to request a refund, approval depends on the specific circumstances of the purchase and the current status of the voucher.

Question 24

Under which conditions is a refund NOT possible?

Accepted Answer

A refund is strictly not possible if any of the following conditions are met: Used/Redeemed: The voucher has already been used to book or take an exam. Expired: The voucher has reached or passed its expiration date. Assigned: The voucher has already been linked or assigned to a specific candidate’s profile.

Question 25

How long do I have to request a refund?

Accepted Answer

For most services and vouchers, you should reach out within 7 days of purchase . Requests made after this period or once a service has commenced may not be eligible for a full refund.

Question 26

Can I get a refund if I fail my exam?

Accepted Answer

No. Global IT Success provides the voucher and training materials, but we do not offer refunds based on the outcome of the exam. Most certification bodies require a new voucher purchase for retakes.

Question 27

What happens if my voucher expires before I use it?

Accepted Answer

Once a voucher expires, it loses all its value. We are unable to process refunds, extensions, or replacements for expired vouchers as per the strict policies of the certification providers.

Question 28

How do I initiate a refund request?

Accepted Answer

You can initiate a request through either of the following channels: Via Your Dedicated Executive: Contact the sales executive or account manager from whom you purchased the voucher. They will guide you through the process and help expedite your request. Via Email: Send an email to info@globalitsuccess.com . Please include your Order ID , the name of the executive you were dealing with (if applicable), and a brief explanation of why you are requesting a refund.

Question 29

How long does it take to get my money back?

Accepted Answer

Once a refund is approved, it typically takes 7–10 business days for the amount to reflect in your original payment method, depending on your bank's processing times.

Question 30

What information do I need to provide when requesting a refund?

Accepted Answer

You will need to provide your Order ID, the specific email used to create your order, and a detailed description of the situation. Providing the name of a sales executive you worked with will also expedite your request.

Question 31

Will the refund be credited to my original payment method?

Accepted Answer

Yes, once a refund is approved, it will be processed using the same payment option used during the purchasing of your order. Global IT Success will not process refunds using any other payment options.

Question 32

Does Global IT Success charge any processing fee for refunds?

Accepted Answer

The refund policy does not state any processing or administrative fees will be applied, but if any applicable processing/ platform fees are to be deducted, they will be mentioned to you during the requested refund assessment.

Question 33

What if I take a refund for a voucher within 15 days of purchase?

Accepted Answer

In this case, a refund will be issued if the voucher has at least 6 months of validity remaining, but only 75% of the amount may be reimbursed to your original payment method.

Question 34

How much refund will I get if the voucher validity expires in 1 month?

Accepted Answer

In this case, the refund depends on the voucher, but only 25% of the voucher cost maybe reimbursed to your original payment method.

Question 35

What if I take a refund for a voucher after one month of purchase?

Accepted Answer

In this case, the refund depends on the voucher. If the voucher has at least 1 month of validity remaining, only 50% of the voucher cost may be reimbursed to your original payment method.

Question 36

Can I get a refund if I choose the wrong region/ country while purchasing a voucher?

Accepted Answer

Yes, you can either get a refund or a replacement, but it depends on the case. Please contact your account manager for a better understanding.

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